Digital dexterity and a Libguides review

by Ruth Cameron, Coordinator Digital Library Programs, University of Newcastle

In 2020 the University of Newcastle Library ran a pilot student internship program. A part of the scope of work for the intern project was to review our Libguides, with a view to making them more user-friendly, student-centric and discoverable. 

Our student intern first reviewed the guides herself and then created a survey for distribution through the Library’s social media channels. She incorporated all responses into a report with recommendations on how to proceed with our review.

In 2021, based on the student recommendations, we launched a Libguide Refresh Project, starting with our Subject Resource Guides. We aimed not only to incorporate the student feedback, but also to reduce the number of guides by 75% and their size by 25%. Fortunately, we were able to bring our student intern back as the student representative on this refresh project. We ran an environmental scan of 15 academic libraries’ Libguides and examined the literature to discover what is considered best practice. We considered these results in combination with our intern’s recommendations. We also created a flowchart for the decision-making process (for example, how do we decide to make a Libguide instead of a web page?).

What does this have to do with the Digital Dexterity Framework? Buckle in my friends…!


The intern project

Inviting a student to review our Libguides, and provide recommendations from herself and other students, aligns with the capability of Digital Creation, Problem Solving and Innovation by designing and creating new digital media (the student survey on the library’s social channels), then strategically collecting and analysing data using digital tools and techniques.  

The refresh project

The refresh project aligns with Digital Communication, Collaboration and Participation in that it involved:

  • Communicating effectively in digital media and spaces
  • Actively participating in digital teams, working groups and communities of practice
  • Using shared productivity tools to collaborate, produce shared materials and work across boundaries

We used MS Teams for our shared documents and working comments, and Zoom for our meetings. Our student representative joined both of these digital spaces and participated actively in both by providing comments, recommendations and suggestions based on her earlier research.

This work also aligns with Digital Creation, Problem Solving and Innovation as we used digital evidence (collected in the intern project) to solve problems and find new solutions, and we developed a new project utilising appropriate digital technologies. We then showcased best practice, and encouraged innovation in other library staff.

Creating and sharing the flowchart

This activity aligned with ICT Proficiency and Productivity by using ICT-based tools for professional tasks such as writing, recording, presenting, task management, analysing data, managing files and working with images, and evaluating and choosing software relevant to different tasks.

We used MS Visio to create the chart and outline the decision-making process. We chose Visio because it’s part of the Office 365 suite, which is in turn supported by our institution’s IT Services. We shared the chart with the rest of the team by uploading it to our MS Teams site, aligning not only with ICT Proficiency and Productivity, but also with Collaboration, Communication and Participation, and with Digital Creation, Problem Solving and Innovation.

Creating templates for the Subject Resource Guides

The co-manager of the Academic Engagement team created a template for the Subject Resource Guides, and the Teaching Liaison Librarians then populated the templates according to discipline. This work aligns with the capabilities of ICT Proficiency and Productivity by using library and information systems, learning and research environments to a high degree of proficiency, and supporting others to use those systems and environments effectively and productively.

And of course

Our Subject Resource Guides are specifically designed to support Information Literacy!

What does this mean?

Take a look at your current and upcoming library projects in light of the Digital Dexterity Framework, and you’ll be surprised at how many capabilities you can align with. The Framework can also give you ideas on how to include more capabilities to enhance professional development.  Try it and see how easy it is!



Empathy, the Library, and Open Education

By Adrian Stagg, Manager (Open Educational Practice), University of Southern Queensland

During an interview, the anthropologist Dr Margaret Mead was asked what evidence she considered noteworthy as a society first progressed toward ‘civilisation’. If we consider the question, physical artefacts such as farming or hunting implements, or perhaps pottery seem likely answers.

Dr Mead used a broken (and healed) femur as her reply.  The healed bone inferred that another human being had demonstrated empathy.  Rather than abandoning this person, another had cared enough to nurse them back to health. Empathy, she asserted, was the start of civilisation (Byock, 2012), and a consideration for the welfare of others differentiated humans from the animal kingdom.

It can be reasonably argued that librarians – whether public or academic – require empathy as a professional skill.  Libraries continue to be places for democratic empowerment, places that value equity, and promote safety. Libraries also become food pantries on many campuses, a function well outside information and digital literacy. 

During a reference interview with a first-year student, most librarians concentrate on normalising confusion and creating a welcoming space as they do answering the questions.  As academic spaces, libraries invest in student-centred design for services and function; when supporting academic colleagues we attempt to understand context to which solutions can be linked.

Unsurprisingly, open education finds a home in many university libraries.  Their remit includes the organisation, access, and maintenance of knowledge resources, and is usually accompanied by supporting infrastructure and staffing (despite consistently conservative or diminishing budget allocations). 

Open education meets pragmatic library needs such as mitigating library expenditure by transitioning to open texts, reducing workload by using existing OER, or accessing low-cost, openly licenced professional learning.

Open licencing affords unique opportunities that connect academic staff with learning and teaching approaches (such as open assessment), and position the library as a key stakeholder in learning design. Furthermore, these partnerships often yield scholarship and research outcomes, raising the profile of librarians-as-researchers.

However, openness is – like libraries – foundationally aligned with social equity. Openness reduces barriers to access and increases participation in education, equalises readership and access to information, and addresses systemic issues of financial inequality and educational attainment. For librarians – exposed to the ‘macro-view’ of the university through interactions with students from all disciplines – it is difficult not to respond with empathy to trends that reinforce inequality.

Our failing in open advocacy is often untempered empathy. Many library-run OER workshops can be summarised as ‘a solution looking for a problem’, presenting openness as a self-evident good without necessarily considering the audience. The results are workshops populated by ‘the usual suspects’ and an inability to sustain open practices beyond small pockets of already-dedicated practitioners.

Starting with OA Week, I’d like to propose that ‘It matters how we open knowledge’ refers to our engagement as much as processes, policy, and infrastructure.

Professor Geoff Scott, when speaking at an ACODE Institute introduced the mantra ‘Listen, Link, Lead’. When advocating for sustainable change, he encouraged the audience to actively ‘listen’ to, and understand the context of others. Then ‘link’ the challenges to new approaches that directly influence a positive outcome for the individual.  Lastly, is the opportunity to ‘lead’ the change and build momentum based on success.

Transforming open education from ‘open as library business’ to ‘open as everyone’s business’ requires empathy and connection. 

Take time this week to review your strategies.  Do you ‘listen, link, lead’? Have you unintentionally excluded teams from your initiatives, and are there opportunities for collaboration (such as Learning Designers, Student Services, the Student Guild)? 

The unique affordances of openness lie in reuse, remix, and repurposing content to suit local contexts and learner needs. Perhaps, using the lens of empathy, we explicitly consider our skills as librarians with similar affordances.

Take the opportunity to share and learn this week by reflecting on your practices in the Comments.

Reference:

Byock, I. (2012). The best care possible: a physician’s quest to transform care through the end of life. New York. Avery. 


Design thinking as a tool for innovative libraries

By Kristy Newton, Digital Literacies Coordinator at UOW Library / Design Thinking Facilitator.
Contact: knewton@uow.edu.au or @librariano on Twitter.

What is design thinking and why is it useful for libraries?

Design thinking is an iterative, human centred methodology for creative problem solving. It is a method that prioritises user needs throughout the development process and emphasises a mindset shift from “How do we?” to “How might we?”. Rather than starting from a pre-determined solution, the process generates a range of ideas and solutions to choose from.

Design thinking is a really valuable tool for libraries to use in developing innovative resources or services and gaining a stronger understanding of their client base. The understanding of client needs is particularly critical – after all, there’s no point in basing your service model around the best and tastiest oranges you can find, if what your client really wants and needs is apples. In terms of increasing the capacity for innovative practice, design thinking allows staff to take the focus off common roadblocks such as being stuck in discussing what has worked well (or not so well) in the past. Instead, staff are empowered to engage in a proactive exploration of what has the potential to work well now and into the future, using the current contexts, client and staff needs, and potential resources as valuable sources of data to aid in developing new solutions.

As an example from my own institution, design thinking has been used at UOW Library to illustrate the potential for new library services, to assess and redevelop team practices, to explore themes emerging from staff or student feedback, and develop a wide range of support resources.

5 primary phases of design thinking

There are five primary phases of the design thinking process, and it is common to cycle between the phases throughout the development and implementation of a solution to a design problem. Design thinking is an ongoing process of refinement and adjustment, but does not mean that you never reach a solution. Rather, you shift your attitude to embrace the perspective that your users, ideas, and solutions are continually evolving.
Note: there are multiple models of design thinking and the language may vary between the models, but the essential core of the practice remains consistent through the various models.

Empathise

This phase focuses on understanding the needs of the people in a given situation. This might be Library clients like students, staff, or community members.

Define

Once you understand the various needs and perspectives of the people you are designing for, you can define a design question. This will be the anchor point for all the work you do from this point forwards. It should be derived from your understanding of the people you look at in the Empathise phase.  

E.g If during the empathise phase you found that many people were confused about who to ask for help with their assessments, your design question might be “How might we increase understanding of the assessment support available at [your institution]?”.  

Note that this is different from “How might we help people with their assessments?” (too broad) or “How might we advertise our Library research workshops?” (too specific).

Ideate

This phase focuses on generating multiple ideas for ways to address the design question. A creative, blue-sky approach is best here, and participants should avoid trying to move to solution mode too quickly. No idea is too crazy during the Ideate phase.

Prototype

This phase focuses on choosing the most appropriate idea from the Ideate phase and starting to “build” it. This can take a physical form, or it might be more of a documentation of the details of an idea.  

E.g. If your idea was to develop an app that linked together all the support services that can help students with their assessments, you could develop a working prototype, or a series of visual mock-ups. This phase involves fleshing out the details of the idea, considering how it will work for the user, and how they will interact with it. 

Test

This phase focuses on getting real time feedback for your idea – putting it out into the world and seeing how it works in action. The feedback gathered during this phase often starts the cycle over again. You need to consider how the solution works for the intended user, and address any issues through mini-cycles of the Ideate and Prototype phases. This is similar to beta testing.  

Where to get started with design thinking

There are a variety of training opportunities for anyone interested in learning more about design thinking. Sites like LinkedIn Learning offer several self paced online options and a quick Google will often reveal local opportunities for facilitated training with an experienced practitioner. Good places to start also include organisations like IDEO, and the Stanford d-School that have a great range of online resources available.

Regardless of how you choose to begin learning about the methods, it’s important to remember is that design thinking is a practice that requires engagement to truly experience the benefits. Within the structure of the five phases, there are many sub-skills like effective questioning techniques and creative ideation methods that enhance the practice of design thinking. If you or your colleagues are interested in exploring design thinking, forming a group with whom you can practice the methodology as you learn will be really valuable.

So get in there, start learning, and let us know how you go by sharing your experiences with the hashtag #MyDigiDex !


The Digital Skills GitBook project: creating an open-source online guide for researchers and the broader academic community

By Dr Sara King, Training and Engagement Lead, AARNet (Australia’s Academic & Research Network); and members of the GitBook project group

It is of critical importance that publicly funded institutions create open knowledge that is available to everyone. So we’re embarking on an adventure to create the Digital Skills GitBook. It will be a living, open-source online guide to ‘modern not-quite-technical computer skills’ for researchers, library staff, and academics, ideally written in a way that will be accessible for everyone. In the spirit of Open Science, the contents of the book are being created so that they will be accessible to all levels of an inquiring society; amateur or professional.  

A figurine of an oktokat in the center, in the background a laptop with the main page of the GitHub open.
Photo by Roman Synkevych on Unsplash

CAUL’s Digital Dexterity Champions and their communities have set out to create an online book using static web technology on the GitBook platform. Utilising the connected GitHub notification system, creators and users can submit content, flag issues, and ask questions related to the format and the content via GitHub. The continuing maintenance of the book, to adapt to the ever-changing requirements for updates, is designed to encourage participation as an essential part of the process of creating a truly community-created resource.   

Our progress so far:

  • We submitted a proposal to CAUL with the help of their new Director of Strategy & Analytics, Kate Davis. They approved our project brief and we were launched.  
  • We attended ARDC GitHub training – on Zoom! This was a 3.5-hour workshop where our patient instructors, Matthias and Liz, showed us how to create a repository, how to edit our GitBook ‘from the back end’ in GitHub, and how to make sure that we shared all of our adventures with each other in one space.  
  • We created a test private GitHub repository and GitBook – sharing recipes, recording our steps as we went. This is a place where we could experiment and fail, and help each other.  We learned some important lessons here without damaging our main project! For example – don’t delete branches …  

How we are collaborating:

  • Members from WA all the way to NZ attend fortnightly meetings over Zoom to discuss our progress, barriers, workarounds, and how we can spread the word to our wider communities. 
  • We are making the most of a wide variety of systems and channels to keep track of our progress – Slack, Teams, CloudStor, GitHub issues log, and email.  This is extending our capabilities in digital communication, collaboration and participation – together with stretching our brains! 

Still to come:

  • We have SO MANY new concepts to learn – slugs, merges, pull requests, static web technology… it’s exciting!  
  • We are creating our strategy and content plan, and developing a chapter outline (one idea is to use CAUL’s Digital Dexterity Framework categories as chapter headings to make it relevant for our library communities). 
  • We’re even planning to present at VALA 2022! 
  • We want to extend the project beyond the Digital Dexterity Champions network, to others in our library and university communities. 

This project is part of our own push towards Digital Dexterity and using some of the attributes outlined in the framework, such as agility, collaboration and creativity, in order to produce a useful resource for our broader communities and their own Digital Dexterity. If we get it right, it’ll be a win-win! 

If you are interested in learning more about the Digital Skills GitBook project, please contact sara.king@aarnet.edu.au

Digital Dexterity Educators: a platform to share digital dexterity resources

By Kelly George, Academic and Research Librarian, Charles Darwin University Library

Ever needed some inspiration, a quick activity, or a handy infographic?

Where do you go to look for activities, lesson plans, handouts, and anything else related to the teaching and learning of digital dexterity?

As library professionals, many of us in the Digital Dexterity (DigiDex) Champions network use OER repositories like Merlot and OER Commons to get ideas and supplement our teaching materials. However, with the development of the Champions network we wanted to encourage the sharing of our own resources, relevant to our context, and to raise the profile of the work that we do as educators in the Australian and New Zealand tertiary sector.

Which platform?

There was no one place already established where we could easily find and share resources. We asked ourselves: what features do we need in a resource sharing platform? What is most important to the Champions network?

One of the most important things that emerged was openness – you wouldn’t need a log in to browse or download the resources, and it would be accessible to anyone, not just the Champions network.

In fact, we developed a long list of desired features and set forth to identify the platform that best matched our needs. OER Commons came out on top, with its ethos of Explore. Create. Collaborate, and it enabled easy upload, licensing, tagging, and version history. ISKME (the Institute for the Study of Knowledge Management in Education) designed OER Commons to be much more than a simple online repository of OER; it is also a collaboration and teaching platform and aims to involve educators in a sustainable culture of sharing and continuous improvement.

The Digital Dexterity Educators group

You may already be aware of OER Commons, but what you may not know is that we have created a group on the platform which gathers together relevant resources for the Australian and New Zealand tertiary sector. We can also add to the group any resources already published on OER Commons that we think useful. To become a member of the group and to upload or add a resource, you do need to create an account, but this is a simple process. On the OER Commons website, click on the Sign in/Register button as indicated by the first arrow in the below image.

Screenshot from www.oercommons.org of the top menu banner to indicate with two arrows and corresponding text boxes where to 1. click to register for an account and where to 2. click to search for groups on the website

Find the Digital Dexterity Educators group, and others, by clicking on groups (as indicated by the second arrow in the image above) and then see all groups (in the ellipse in the below image). For a quick search, try popping our tag, MyDigiDex, into the search box to find resources added by the DigiDex Champions. You can also search for Digital Dexterity Educators to find us (second image below).

Screenshot from www.oercommons.org of the top menu banner to indicate with an ellipse where to click to search for groups on the website
Screenshot from www.oercommons.org to indicate with an arrow where to search for 'Digital Dexterity Educators' in Groups on the website

After clicking on the Digital Dexterity Educators group, anyone involved or interested in promoting digital dexterity can join the group so please go ahead, explore the site, and add yourself as a member (see image below).

Screenshot from https://www.oercommons.org/groups/digital-dexterity-educators/5554/ to indicate with an ellipse where to join the 'Digital Dexterity Educators' group on the website

Here’s a taste of what you’ll find posted in the group: from Curtin University Library, we have the comprehensive 23 Things for Digital Knowledge; from Queensland University of Technology Library, the in-depth modules of AIRS – Advanced Information Research Skills, and from Griffith University Library, the handy digital dexterity tool designed for self-assessment.

Share and share alike

A vital feature of the platform is the ability to assign a Creative Commons (CC) licence. Adding a CC licence to a resource enables us to reuse, adapt, and share resources without having to ask permission. If you are creating resources, or adapting existing resources, consider sharing them with your community of fellow educators. The process for adding or uploading a resource is easy—contact your DigiDex Champion, or leave a comment in this blog post, if you have any questions at all.

Image depicting the CC BY SA licence logo

We recommend assigning a CC BY SA license to your resource whenever possible—find the Guidelines for Licensing Learning Objects for Re-use with Creative Commons on the Digital Dexterity Educators group.

Maybe you could set this as your ‘digital dexterity’-goal for 2021. Let’s see how many resources we can share by December!

So get creative, review your copyright literacy, and start adding resources to the Digital Dexterity Educators group on OER Commons.

Note: All screenshots are from OER Commons where the content is licensed under CC BY NC SA 4.0

Building a digital skill set with Aus GLAM Blogs

By Hugh Rundle, Manager, Digital Innovation, La Trobe University Library

Several years ago I created an aggregator service for blogs by Australasian GLAM (Galleries, Libraries, Archives, Museums) workers. Initially this was a simple Twitter bot, but later I built a web application that eventually allowed blog authors to register their blog, and readers to search by keyword, browse by tag, or subscribe to new posts via RSS or directly into their Pocket list, including the ability to filter out content they may be less interested in. If you’re interested in what Australian librarians are thinking and talking about, this is now a useful place to look.

One of the obvious questions for people wanting to start independently learning computer programming skills is where to start. The best advice I was ever given was to start by working on a real project you want to see exist, or contributing to an existing project you like. Aus GLAM Blogs was one my first “real” coding projects. I had unsuccessfully tried to teach myself some kind of computer programming for a couple of years, but it didn’t “stick” until I had something tangible to work on. Having a real life project to work on – especially one that was operating in public – really helped provide an incentive and focus to develop and practice the skills I needed to complete the job. The first version was quite rudimentary – a simple text file of manually-entered RSS feed URLs, some JavaScript loops, and a Twitter account back in the days when Twitter API keys were very easy to obtain within a couple of minutes. It barely worked at all, but it was something I thought would be helpful to bridge the gap between library bloggers looking for an audience and Library Twitter looking for good local content.

Last year I wrote about re-building Aus GLAM Blogs from scratch when I had developed more knowledge and skills. Developing the app in incremental stages meant that it wasn’t completely overwhelming. This sort of project-based learning approach can be used in many contexts, but is particularly useful when building your digital skills. Creating a web application meant I needed to host it somewhere, which led to learning about Linux server management. Gradually increasing the scope of the application led to developing an understanding of how databases and software applications interact. Re-writing the entire thing led me to consider problems of data normalisation and to what extent it is useful and acceptable.

Scaffolding my own learning like this has enabled me to slowly build a technical skillset around computer programming and server management, and think more deeply about the sort of data management questions colleagues working with library metadata have to deal with every day. I will never consider myself an “expert” in coding or server administration, but through a personal project I’ve been able to build my knowledge over time. For a while this was simply to amuse myself, but I now find myself in a library job where these skills are really useful and help me to look at problems in a different way.

Your own interests may be different. Perhaps you want to be able to make animated videos, or build your own computer from parts, or fancy being the in-house Excel macro expert. If you’ve been telling yourself that you’re “just not a technical person” or you will “never be able to do it”, I don’t believe you. The trick is to find some small projects – ideally personal ones where there are few consequences of failure – and work on them because you’re interested in the actual thing you are making. It’s surprising how much you can learn “accidentally” just by focussing on what you want to create rather than on the skills themselves. Then, simply increase your ambition for the next project, and the next one, and the next one.

Oh, and don’t forget to share it in a blog post so the rest of the library world can share your learning journey!

Being digitally copyright dextrous?

By Anthony O’Brien, Copyright Advisor, University of Newcastle Library

Cartoon image of a man with a speech bubble, containing a copyright icon

This is the first post in a planned series that will look at considerations for copyright as part of being digitally dextrous.  

When you download or use something from the web, do you actually stop to think about who owns the copyright and how you can use it?  It’s fair to say that most people don’t, and this can lead to issues later. 

But content on the web is in the public domain, right?

There’s a big difference between being publicly available and actual ‘Public Domain’ (capital letters) in terms of copyright.  Just because you can access it for free, doesn’t mean that the copyright owner will allow you to take it and use it however or wherever you like… [insert sad face here] 

Being copyright literate

When we have conversations around digital dexterity, things like ‘media literacy’ and ‘information literacy’ are usually included, but the considerations rarely extend to copyright literacy.  After all, if someone were going to, for example, remix content, true digital dexterity should also mean that they would understand what they could then do with that remixed content.  This is where a basic level of copyright literacy becomes just as important as the more recognised elements of digital dexterity. 

‘Fair use’ versus ‘fair dealing’

Part of the issue is misunderstandings around how copyright works internationally – there isn’t one system worldwide.  When users search for copyright information online, it’s inevitably something about ‘fair use’ that they find.  As Frank Ponte noted in his post on OER, ‘fair use’ is part of U.S. copyright law and is different to legislation we have here.  ‘Fair use’ tends to be broader in its application than the Australian version, ‘fair dealing’, which can cause problems.

So where can I start?

  • Look at where you’re taking your digital resources from and their potential usage issues.  Can you find appropriately-licensed alternatives (e.g. Creative Commons)? 
  • Include information on copyright and its application/s in your instruction modules and training sessions; 
  • Reach out to your institution’s copyright person and collaborate!  They might be nice (maybe definitely) and will most likely be keen to get the word out; 
  • Look out for other posts coming in this series.  Plans include images, video, music, etc., but if there’s something you’d like to see, please let us know. 

Keywords: copyright ; Creative Commons;  digital resources; fair dealing; fair use; licensing ; literacies

Enabling high-quality, scalable and consistent design: supporting library staff through a library design system

By Sarah Fennelly, Digital Designer, Deakin University Library

Our problem

Deakin University Library’s Digital Experience (DX) team is charged with delivering high-quality, consistent and scalable digital solutions across a range of library platforms and channels. However, we found ourselves with multiple challenges in delivering good on this:

  • There wasn’t a library-specific design reference for our developers, designers and digital content managers to help them manage consistency of look, feel and functionality across our digital library ecosystem, and to maintain accessibility, brand and design standards.
  • We often ‘reinvented the wheel’ when it came to digital design; library staff presented with differing design requests and needs, and the DX team often ended up creating bespoke designs to accommodate this.
  • At other times, librarians created their own design elements with little or no input from the DX team, and with limited understanding of design best practice, accessibility and brand requirements.

Our Solution

Our solution was to create the Library Design System (LDS), a website that provides the source of truth for library-specific design elements used across our digital ecosystem. The LDS references and extends upon existing university-wide design guidelines and tool kits to provide targeted and more library-focussed design direction.

The LDS is divided into two main areas:

  • Referencing guide for the library’s professional designers, developers and content managers to use across web interfaces and systems.
  • Design assets and templates created to specifically help librarians and library staff without professional design expertise.

Referencing guide

The sections used predominantly by the professional design, developers and content managers are:

  • Components: These are a selection of interface elements that can be reused across the library’s digital ecosystem. These elements include buttons, colour, forms, grids, headers and footers, logos, navigation, tables and typography.
  • Interface inventory: A table that identifies library systems, platforms, products and applications with a student and/or researcher interface.

Design assets and templates

The sections used to help librarians and library staff without professional design expertise are:

Deakin Library page showing example of characters and graphics that can be used. character posing in different postions, with both professional and student attire and with different versions of character.
  • Characters: A suit of characters developed to represent our Deakin cohort.Graphics: Multiple sets of library and faculty specific graphics.
  • Graphics: Multiple sets of library and faculty specific graphics.
screenshot of various graphics available to be used from the learning design team.
  • Iconography: Currently 189 icons in branded accessible colours in both SVG and PNG formats.
  • Templates: D2L banners, photographs and the advanced search graphic.   
  • Print: Deakin printer details.
example of scenes with 4 steps.
Step 1 adding background
step 2 add second layer image (information desk)
step 3 add third layer image (bookshelf)
step 4 add fourth layer image (couch)
  • Scenes: A series of PNG graphics that staff can use to build their own images or scenes, by layering the graphics in provided H5P, PowerPoint or Adobe Illustrator templates.
  • Video and audio: Deakin branded top and tail videos, videos created by the DX team, in conjunction with the library Learning and Teaching team and the library communications manager.

The future

The LDS is not a ‘set and forget’ resource; it will continue to adapt as a design resource to support all library staff. We will continue to maintain, update and grow the LDS to reflect changing university and library brand needs and changes in the library’s complex digital ecosystem.

Good design is imperative in our complex digital ecosystem. Design that reduces cognitive load through visual and functional consistency, allows our students to focus on learning and understanding the course content we deliver.

By Sarah Fennelly, Digital Designer, Deakin University Library, s.mccormick@deakin.edu.au

Not another 23 Things!

By Dr Karen Miller, Coordinator, Learning Success, Curtin University

There’s no doubt that 2020 was a rollercoaster year, as we zoomed up and down steep, pandemic-shaped learning curves, one after the other.  For myself and my colleagues at Curtin University Library, implementing a new student program added to the wild ride.

’23 Things’ is Curtin Library’s online digital dexterity program that was essentially created by students, for students. It is an open, shareable resource that can be easily re-used and adapted. In this post, I’ll tell you a bit about it, and how it came about. 

What is 23 Things?

 I’m sure many of you are familiar with the 23 Things model for online learning. The first 23 Things was created in 2006 as a professional development activity for library staff. Regular blog posts introduced participants to a different digital technology each week, and invited them to try it out and to share their thoughts. Since then, hundreds of 23 Things programs have been developed and adapted to suit a variety of audiences and contexts.

Curtin’s version of 23 Things 

After consultations and environmental scans to ascertain the best approach to help our students develop digital competency, Curtin Library decided to adopt the 23 Things model. We initially intended to simply re-use and adapt the excellent (and open) version from Edinburgh University

However, when some HEPPP funding became available, the project became incorporated into the Library’s ‘students as partners’ program. We employed a diverse group of students to create new content including interactive activities, videos and infographics. Bringing student voices to the forefront and fostering a peer to peer learning approach brought unique perspectives to the program and helped make the content relatable and accessible as our student partners shared their knowledge and experience.  

We then collaborated with the Library Makerspace to build engagement with participants. Our student partners developed and delivered face-to-face workshops with hands-on activities to complement the 23 Things topics, and during the pandemic lockdown worked hard to translate them into the virtual realm (not an easy task). We also encouraged participants to share in the Curtin Makers Facebook Group with our weekly Creative Challenges.   

As if that wasn’t enough, we decided to experiment with “transmedia storytelling”, a communication method which involves developing a story using multiple digital platforms. We felt this would be a good way to bolster conceptual learning and illustrate how digital skills could be applied in a workplace context. Using the fictional characters and narrative developed in Curtin Library’s online referencing game Certitude, we used weekly blogs, comics and tweets to weave the ‘things’ into a story, replete with office dramas such as copyright violations, accounts being hacked and computer meltdowns. 

Reflections and next steps   

While we had a lot of fun creating the content and engaging with participants, the 23 Things program (2020 version) wasn’t perfect. With the many different elements involved, we didn’t achieve the ideal of a seamless, integrated learning experience.  However, our approach was intentionally experimental, testing different ideas to see how they landed. We gathered a lot of data and feedback that we are now using to improve the program for its second iteration in 2021.

This year, 23 Things is part of Curtin Extra, the University’s extra-curricular credentials program, while also remaining open to anyone in the community who would like to participate.  We’re interested in finding out how best to keep participants actively engaged and how best to assess and demonstrate learning and impact. 

23 Things can be re-used and adapted

Our 23 Things program has been licensed under a Creative Commons license (CC-BY-SA).  Each module or ‘thing’ has been created as a single H5P file, and thus is very easy to download, re-use and modify.  The resource is available from the Digital Dexterity Educators Group on OER Commons, and I hope to add some supporting resources in the near future, including a document that maps each module to the CAUL Digital Dexterity framework.  If anyone would like to find out more or have a chat about the program, please feel free to contact me at karen.miller@curtin.edu.au or on Twitter @infoliterati .