Open knowledge activism for lifelong learning, independent research and knowledge translation

By Clare O’Hanlon, La Trobe University Library

e: c.ohanlon@latrobe.edu.au

Open knowledge activism in libraries is about more than negotiating transformative agreements and making research available in repositories and open access journals. It also involves helping researchers and students give research back to communities in an accessible and meaningful format for their needs and contexts. Academic library worker support for student and academic digital literacies development, particularly information, media, and data literacies; collaboration; community and participation; and digital creation, problem solving and innovation, plays a crucial role in this. Local public library and community archive and museum workers provide extensive digital literacies, local history, STEM, and creative programming in their communities. Together we can do more to support lifelong learning, independent research, and knowledge translation.

Open knowledge activism by night

Volunteering with the Australian Queer Archives (AQuA) by night to preserve and make research and more knowledge available for and with LGBTIQA+ communities within and beyond the academy in multiple formats (from queer history walks and exhibitions to an Honours thesis prize and beyond) has helped me see that research can be a collective, generative, and transformative process. Our collection and work may not be open in traditional academic “Open Access” ways, and it is not safe for our collection to be completely open to all, but we are open in the inclusive sense of the word. In her Open as in dangerous talk, Chris Bourg illustrates the importance of individual privacy and protection from abuse and harassment, and warns that Open Access publishing can perpetuate existing systems of oppression and inequality and that opening up collections can potentially lead to a loss of context that is then extracted and shared in diverse ways. Bourg’s warnings and my work at AQuA by night motivate me to advocate for the collective, generative, and transformative kind of research and openness in the sometimes extractive and competitive academic environment I work in by day.

The Australian Queer Archives reading room
Australian Queer Archives reading room ready for visitors (author supplied).

Other ways that library workers can support open knowledge activism by night might include participating in learning spaces outside of universities, including but not limited to:

Open knowledge activism by day

Below are some ways I have helped and seen others help support lifelong learning, independent research, and knowledge translation through open knowledge activism by day:

Additionally, we could help connect academics and students with local public library, archive and museum-based STEM, local history, literary and creative programming rather than compete with such programs. Some examples of this public library and related programming include:

We must keep in mind the amount of labour involved in opening up research, translating it into practice, and making it accessible to communities and recognise that this is not always adequately acknowledged and supported. With increasing focus on research impact and engagement, this is changing, and I hope this post will encourage academic and public library workers to collaborate with each other and academics and students to open research with and for communities.

Large protest on Flinders Street in Melbourne with a trans flag and placard with the words 'Change the System' written in rainbow-coloured letters and two Aboriginal flags on it.
Protest in Melbourne (author supplied).

Libraries on social media: Creating communities of practice for sharing and communication

By Rida Noor Malik, Matihiko/Tech Support Librarian, Hamilton City Libraries| Te Ohomauri o Kirikiriroa librariesdigitalteam@hcc.govt.nz

The term ‘social media engagement’ has been described as click based participation (Gerlitz & Helmond, 2013) where users simply ‘like’ or ‘heart’ a post. But do the number of likes and comments actually show engagement? Students and librarians create an online community of practice when they visit academic libraries via social media to “share, discuss and learn” (Wenger, 1998, p.34). This translates to ‘engagement’ with the library, its resources and activities through social media.

Photo by Daria Nepriakhina on Unsplash

Several research studies measure the impact of the type of content on social media. Joo, Choi, and Baek (2018) explored the kinds of social media content that public libraries create for communication. Their sample of 4736 Facebook posts collected from 151 libraries across America were divided into ten categories. The results showed that promoting events was the most used category by all public libraries. For my research study, I collected three months of Facebook and Instagram posts from Auckland University of Technology Library and Massey University Library. When I analysed these posts, promotion was also the top category for both New Zealand academic libraries.

Promotion has always been a major focus of both academic and public libraries’ social media pages. However, promotional type posts can be combined with content which facilitates informal learning opportunities. These opportunities are a way of softly marketing that your academic library has a brand with a goal to promote research and share knowledge. Libraries can focus on creating content where students get opportunities to engage with librarians. For example, Powell Library at University of California goes beyond the occasional photo on Instagram and incorporates content that emerges from the curriculum (Salomon, 2013). If we look for an example closer to home, Massey University has recognized that Instagram can be a fun learning and teaching tool for them and their students. This is evident from the Kupu O Te Wiki (Word of the Week) posts which are focused on teaching Te Reo Māori (the Māori language). These posts got different types of comments, such as students thanking the library, asking for Te reo classes and general comments where people tagged other students (Malik, 2019).

There are many ways to educate users through social media because there is a rapid growth in online learning options. For example, Facebook groups can be used for asynchronous discussions which are helpful in holding group activities and online workshops. Libraries can also use participatory features of social media to start conversations, invite users to comment, or take part in polls to deliberately ask for user’s opinions, feedback and questions. This can be useful for engaging users in collection development, improvements to library spaces, and other operational activities. The response from users can help to determine the reputation of the library within the university (Mon, 2015).

Simply promoting services does not create a vibrant community of practice. When libraries use social media for mass communication, users become passive viewers instead of active contributors. Therefore, promoting conversations and knowledge sharing can help form a community that evolves naturally. For example, Hamilton City Libraries often engage with their library users in a humorous way but it has also opened up a window for getting feedback. According to Wenger (1998) a strong sense of community is important for building the trust needed to safely share opinions and ideas. Using social media while keeping in mind the communities of practice guidelines can provide a context in which to put the power of ‘sharing and communication’ to engage a community.

References:

Gerlitz, C., & Helmond, A. (2013). The like economy: Social buttons and the data-intensive web. New Media & Society, 15(8), 1348-1365. https://doi.org/https://doi.org/10.1177/1461444812472322

Joo, S., Choi, N., & Baek, T. H. (2018). Library marketing via social media: The relationships between Facebook content and user engagement in public libraries. Online Information Review, 42(6), 940-955. https://doi.org/doi:10.1108/OIR-10-2017-0288

Malik, R. (2019). Using social media for student engagement: A study of two New Zealand academic libraries [Master’s project, Victoria University of Wellington]. Te Herenga Waka. http://hdl.handle.net/10063/8201

Mon, L. (2015). Social media and library services. San Rafael, CA: Morgan & Claypool Publisher.

Wenger, E. (1998). Communities of practice: Learning, meaning, and identity. New York, NY: Cambridge University Press