by Ruth Cameron, Coordinator Digital Library Programs, University of Newcastle
In 2020 the University of Newcastle Library ran a pilot student internship program. A part of the scope of work for the intern project was to review our Libguides, with a view to making them more user-friendly, student-centric and discoverable.
Our student intern first reviewed the guides herself and then created a survey for distribution through the Library’s social media channels. She incorporated all responses into a report with recommendations on how to proceed with our review.
In 2021, based on the student recommendations, we launched a Libguide Refresh Project, starting with our Subject Resource Guides. We aimed not only to incorporate the student feedback, but also to reduce the number of guides by 75% and their size by 25%. Fortunately, we were able to bring our student intern back as the student representative on this refresh project. We ran an environmental scan of 15 academic libraries’ Libguides and examined the literature to discover what is considered best practice. We considered these results in combination with our intern’s recommendations. We also created a flowchart for the decision-making process (for example, how do we decide to make a Libguide instead of a web page?).
What does this have to do with the Digital Dexterity Framework? Buckle in my friends…!
The intern project
Inviting a student to review our Libguides, and provide recommendations from herself and other students, aligns with the capability of Digital Creation, Problem Solving and Innovation by designing and creating new digital media (the student survey on the library’s social channels), then strategically collecting and analysing data using digital tools and techniques.
The refresh project
The refresh project aligns with Digital Communication, Collaboration and Participation in that it involved:
- Communicating effectively in digital media and spaces
- Actively participating in digital teams, working groups and communities of practice
- Using shared productivity tools to collaborate, produce shared materials and work across boundaries
We used MS Teams for our shared documents and working comments, and Zoom for our meetings. Our student representative joined both of these digital spaces and participated actively in both by providing comments, recommendations and suggestions based on her earlier research.
This work also aligns with Digital Creation, Problem Solving and Innovation as we used digital evidence (collected in the intern project) to solve problems and find new solutions, and we developed a new project utilising appropriate digital technologies. We then showcased best practice, and encouraged innovation in other library staff.
Creating and sharing the flowchart
This activity aligned with ICT Proficiency and Productivity by using ICT-based tools for professional tasks such as writing, recording, presenting, task management, analysing data, managing files and working with images, and evaluating and choosing software relevant to different tasks.
We used MS Visio to create the chart and outline the decision-making process. We chose Visio because it’s part of the Office 365 suite, which is in turn supported by our institution’s IT Services. We shared the chart with the rest of the team by uploading it to our MS Teams site, aligning not only with ICT Proficiency and Productivity, but also with Collaboration, Communication and Participation, and with Digital Creation, Problem Solving and Innovation.
Creating templates for the Subject Resource Guides
The co-manager of the Academic Engagement team created a template for the Subject Resource Guides, and the Teaching Liaison Librarians then populated the templates according to discipline. This work aligns with the capabilities of ICT Proficiency and Productivity by using library and information systems, learning and research environments to a high degree of proficiency, and supporting others to use those systems and environments effectively and productively.
And of course
Our Subject Resource Guides are specifically designed to support Information Literacy!
What does this mean?
Take a look at your current and upcoming library projects in light of the Digital Dexterity Framework, and you’ll be surprised at how many capabilities you can align with. The Framework can also give you ideas on how to include more capabilities to enhance professional development. Try it and see how easy it is!